Conflict Resolution

Course Description:

This course presents communication theories and interpersonal skills relevant to conflict resolution, including the understanding of, analysis of, and management of conflict. This course focuses on the relational, emotional, and substantive aspects of conflict, and includes the influences of anger, gender, culture, power, and forgiveness at the interpersonal, group, community, and global levels. The classroom approach course is pragmatic as well as theoretical, and presents communication and conflict resolution skills, models and procedures in a practice-based approach. Completion of the course will meet the Kansas Office of Dispute Resolution’s training requirements for approval in core mediation as outlined in the Dispute Resolution Act, K.S.A. 5-501 and Rule 902(e).

Course Objectives:

Students will understand basic theories of human conflict and be able to apply them to conflict situations.

Students will understand and use communication and conflict resolution skills.

Students will be understand and be able to assess individual styles of conflict behavior.

Students will understand and apply models for conflict analysis and conflict management.

Students will have an understanding of structured alternative approaches to conflict resolution.

Students will mediate in role-play situations, using appropriate skills, methods, and approaches.