Publications tagged with "behavioral intentions"
Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users
Seo, S.H., Shanklin, C.W. (2007). Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users. Journal of Foodservice Business Research, 10(4), 79-101.
Modeling roles of service recovery strategy: A relationship-focused view
Ok, C., Back, K., & Shanklin, C.W. (2005). Modeling roles of service recovery strategy: A relationship-focused view. Journal of Hospitality and Tourism Research, 29(4), 484-507.